Sayed has lived with his family at our Hano Homes property for the past three years. Like many residents in our community, the pandemic deeply affected his family and he struggled to understand how to access the support he needed.
“I applied for RAFT (Rental Assistance for Families In Transition) at the beginning of the pandemic because I was struggling to pay rent. My application was denied because of an error, and I was confused about what to do next.” After meeting with our Resident Services Manager, Sayed was able to apply again and his application was approved. This funding was pivotal in helping his family get back on track with their rent.
Along with accessing rent relief, Sayed and his family have also participated in activities in the All Bright Community Center including our Toy Drive where his two children received toys during the holiday season. Sayed also graduated from a Tech Goes Home class led by Resident Services staff where he learned more about how he could utilize technology. At the end of the class, he received a free Chromebook.
When asked about his experience with our staff, Sayed remarked that “the Resident Services staff is excellent! They are always available to help me, and they are patient and understanding of my concerns.”